We know that using process collaboratively is easier when all involved have some understanding of how the process tool works. Our newest offering, Building Process Awareness, helps introduce folks unfamiliar with process to the purpose, structure and questions involved allowing them to focus on the issues vs the mechanics. The live, virtual, shorter sessions (2 hours/process) increase the understanding and effectiveness of meeting participants while also serving as a refresher for those formerly trained in STEPS 1.
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